Vouchers are good -- in theory
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I enjoyed the article on the lack of service from airlines [“Airlines’ Plans to Improve Service Are Barely Off the Ground,” Travel Insider, Dec. 17].
Even when airlines offer compensation for bumped passengers, it can be an illusory reward. Last spring, United Airlines issued my wife and me “compensation vouchers.” Despite the inconvenience United had caused us, we were satisfied with the vouchers -- until we tried to use them.
When I went to the United website to book flights, I discovered that the vouchers could be applied only to certain fares. It was invariably cheaper to buy a low-cost, restricted ticket than to apply the vouchers to the “eligible” higher fares. Some compensation. Vouchers aren’t always terribly valuable.
SCOTT AND MARILYN RUTHERFORD
Pacific Palisades
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