United to Stop Issuing Paper Tickets by 2004
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United Airlines plans to stop issuing paper tickets in the U.S. by July 2003 and worldwide by January 2004 to cut costs at the world’s second-largest carrier.
From Thursday until July 2003, customers in the U.S. who ask for paper tickets and are eligible for an electronic version will have to pay a $20 fee, the UAL Corp. unit said. Customers outside the U.S. won’t be charged the fee. United’s action follows a similar move last month by AMR Corp.’s American Airlines, its larger rival.
About 70% of United’s tickets already are issued in electronic form, a spokeswoman said.
UAL stock closed up $1.17 at $5.95 on the NYSE.
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