West Hollywood : Personalized City Services
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Plain old human contact is the centerpiece of a new program aimed at making City Hall more open to West Hollywood residents.
Greeters will meet residents attending meetings of the City Council and other city commissions and show them how to sign up to address the panels. The city cable television channel that broadcasts the meetings will show viewers an abbreviated agenda beforehand and live discussions of city issues during breaks.
City Hall is changing its telephone system so that callers more often reach a person instead of recorded messages.
The changes, including a citywide survey of residents, are part of a council-approved plan to improve services.
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